Shipping & Delivery Policy

Thank you for shopping with us. We are committed to processing and delivering your order as efficiently as possible. Please review the information below regarding our shipping and delivery procedures.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed. Processing times may be longer during holidays, promotional events, or periods of high order volume.

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.

Shipping Time

Estimated delivery times vary depending on the destination, shipping method, customs procedures, and local carrier operations.

Typical delivery estimates:

• United States: 6–15 business days
• Canada: 7–18 business days
• Australia: 7–18 business days
• United Kingdom: 6–15 business days
• Europe: 7–20 business days
• Other International Destinations: 7–25 business days

Please note that these timeframes are estimates and are not guaranteed.

Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions for selected products, regions, or order values.

Tracking Your Order

When tracking is available, customers will receive a tracking number via email after the order has been dispatched.

Please allow a few days for tracking information to become active after shipment.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or other fees may be imposed by the destination country.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Delivery Delays

While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to:

• Customs inspections
• Severe weather conditions
• Transportation disruptions
• Public holidays
• Carrier operational issues
• Incorrect or incomplete shipping information

We appreciate your patience should any unexpected delays arise.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an order cannot be delivered due to incorrect or incomplete address information supplied by the customer, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, responsibility for the package generally transfers to the recipient.

If you believe your package has been lost in transit, please contact us and we will assist in investigating the shipment with the carrier.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

HONGKONG QIHONG NETWORK TECHNOLOGY CO.,LIMITED

Room A516, 5/F, Yi Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon

Email: void@douselect.com

We appreciate your business and will do our best to ensure your order arrives safely and efficiently.