Return & Refund Policy

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 30 days after receiving their order. To be eligible for a return, the item must be in its original condition, unused, and returned with any included packaging or accessories.

To initiate a return, please contact our customer support team with your order details. Once your request is reviewed, return instructions will be provided.

Items returned without prior authorization may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Providing clear photos of the product and packaging will help us resolve the issue more efficiently.

Depending on the situation, we may offer a replacement, partial refund, full refund, or another suitable solution.

Refunds

After a returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Shipping fees are generally non-refundable unless the return is the result of our error.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has entered the fulfillment process, cancellation may no longer be possible.

If your order has already been shipped, you may request a return after receiving the package in accordance with this policy.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product, an incorrect shipment, or another error on our part.

We recommend using a trackable shipping service when returning items, as we cannot be responsible for packages lost during transit.

Non-Returnable Items

The following items are generally not eligible for return:

• Personalized or customized products
• Gift cards
• Digital products or downloadable content
• Final sale or clearance items

Contact Us

If you have any questions regarding returns or refunds, please contact us:

HONGKONG QIHONG NETWORK TECHNOLOGY CO.,LIMITED  

Room A516, 5/F, Yi Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon

Email: void@douselect.com

We are committed to providing fair and efficient support and will do our best to resolve any concerns as quickly as possible.